Shipping policy

Free Standard Shipping Within the Contiguous U.S.

AMVirtuo offers free standard shipping on all orders delivered within the 48 contiguous United States. No minimum order value is required. Eligible products automatically receive free standard shipping at checkout.

Shipping Coverage

AMVirtuo currently ships only to eligible street addresses within the 48 contiguous United States. We do not offer international shipping or delivery to U.S. territories.

We Ship To

  • Eligible street addresses in all 48 contiguous U.S. states

We Do Not Ship To

  • Alaska or Hawaii
  • Puerto Rico, Guam, the U.S. Virgin Islands, or other U.S. territories
  • APO/FPO military addresses
  • PO Boxes
  • International destinations

If you are unsure whether your address is within our delivery area, please contact us at support@avomotor.com before placing your order.

Sales Tax

Product prices displayed on our website do not include U.S. sales tax. Where AMVirtuo is required to collect sales tax, the applicable amount will be calculated and displayed at checkout based on the shipping destination.

Shipping Partners

AMVirtuo ships through FedEx and UPS. The carrier is selected at the time of dispatch based on the delivery location, package size, and available shipping service.

Orders are fulfilled from the appropriate AMVirtuo U.S. warehouse based on product availability and the delivery address.

Order Processing

Orders are normally verified, packaged, and handed off to FedEx or UPS within 1–2 business days after purchase confirmation.

Orders placed before 2:00 PM Eastern Time on a business day may be prioritized for same-day processing when possible. Same-day processing is not guaranteed.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will enter the processing queue on the next business day.

Delivery Time

Standard ground delivery within the contiguous United States typically takes 3–7 business days after dispatch. The total estimated delivery time is approximately 4–9 business days from the date the order is placed.

Delivery may be delayed by peak holiday demand, severe weather, carrier disruptions, or inaccurate address information. Delivery estimates are provided as a general guide and are not guaranteed.

Shipping Addresses

Please make sure your shipping address is complete and accurate before submitting your order. Delivery failures caused by incomplete or incorrect information may result in return shipping charges and reshipping delays.

  • Provide a complete street address.
  • Include an apartment, suite, unit, or building number when applicable.
  • Provide a valid phone number in case the carrier needs to contact you.

Once an order has been dispatched and assigned a tracking number, address changes cannot be guaranteed. Contact support@avomotor.com immediately if an address correction is needed.

Multiple Items and Split Shipments

Orders containing multiple items may ship from different AMVirtuo U.S. warehouse locations. Products may arrive in separate packages or on different delivery dates at no additional shipping charge.

Each shipment will have its own tracking number. Available tracking information will be included in your shipping confirmation email.

Damaged, Missing, or Lost Items

Damaged Packages

If your package arrives damaged:

  1. If visible damage is present when the carrier requests a signature, note that the package was received damaged.
  2. Take clear photographs of the outer packaging, shipping label, product, and damaged area.
  3. Email support@avomotor.com within 48 hours of delivery with your order number, a description of the issue, and the photographs.

Missing or Lost Packages

If your package is missing or appears to be lost, contact support@avomotor.com within seven days of the expected delivery date. We will review the tracking information and work with the carrier to investigate the shipment.

Order Tracking

A shipping confirmation email containing your FedEx or UPS tracking number will normally be sent within 24 hours after dispatch. You can use the tracking number to check the shipment status on the carrier's website.

New tracking numbers may take up to 24 hours to display activity. If the tracking information has not updated for three consecutive business days, please contact support@avomotor.com.