Shipping policy
Free Shipping on All US Orders
AMVirtuo offers free standard shipping on all orders within the contiguous United States (48 states). No minimum order value required. Every exhaust header and auto part in our catalog qualifies automatically at checkout.
Shipping Coverage
AMVirtuo currently ships within the contiguous United States only. We do not offer international shipping or delivery to remote US regions at this time.
We ship to:
· All 48 contiguous US states
We do not ship to:
· Alaska and Hawaii
· Puerto Rico, Guam, US Virgin Islands, and other US territories
· APO / FPO military addresses
· PO Boxes
· Any international destinations
If you are unsure whether your address falls within our delivery coverage, please contact us at support@avomotor.com before placing your order.
Shipping Partners
AMVirtuo ships exclusively via FedEx and UPS — two of the most trusted carriers in the United States. The carrier is selected at the time of dispatch based on your delivery location and package specifications to ensure the fastest and most reliable service.
All orders are fulfilled from the AMVirtuo warehouse nearest to your delivery address to minimize transit time.
Order Processing
Orders are verified, packaged, and handed off to FedEx or UPS within 1–2 business days of purchase confirmation. Orders placed before 2:00 PM EST on a business day are prioritized for same-day processing where possible.
Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays enter the queue on the next business day.
Delivery Time
Standard ground delivery to the contiguous US typically takes 3–7 business days after dispatch, for a total estimated delivery of 5–10 business days from order placement.
Delivery may be delayed during peak holiday periods, severe weather events, or in cases of inaccurate address information. These estimates are provided as a general guide and are not guaranteed.
Shipping Addresses
Please ensure your shipping address is complete and accurate before completing your order. Delivery failures caused by incorrect information may result in return fees and re-shipping delays.
· Include your full street address and unit number if applicable
· Provide a valid phone number for carrier contact
· PO Boxes are not accepted
Once your order has been dispatched and a tracking number assigned, address changes cannot be guaranteed. Contact support@avomotor.com immediately if a correction is needed.
Multiple Items & Split Shipments
Orders containing multiple items may ship from different warehouse locations and arrive in separate packages on different days — at no additional charge. Each package will have its own tracking number, all included in your shipping confirmation email.
Damaged, Missing, or Lost Items
If your package arrives damaged:
1. Note "Received Damaged" on the carrier's delivery receipt before signing.
2. Photograph the outer packaging and affected item immediately.
Email support@avomotor.com
3. within 48 hours with your order number and photos.
If your package is missing or lost: Contact support@avomotor.com within 7 days of the expected delivery date. We will work with the carrier to resolve your case as quickly as possible.
Order Tracking
A shipping confirmation email with your FedEx or UPS tracking number will be sent within 24 hours of dispatch. You can track your order in real time on the carrier's website.
New tracking numbers may take up to 24 hours to show activity. If no updates appear after 3 consecutive business days, please contact support@avomotor.com