Refund policy
Return and Refund Policy
At AMVirtuo, we want every customer to feel confident when purchasing from us. If something is not right, our team will always do its best to resolve the issue quickly and fairly.
Please review the policy below for details about returns, cancellations, refunds, return shipping costs, and customs-related charges.
30-Day Return Window
We offer a 30-day return window from the date your order is delivered.
If you are not completely satisfied with your purchase, you may request a return within this period, provided that the product meets the return conditions listed below.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
If your cancellation request is received within this timeframe and the order has not already been processed or shipped, we will issue a full refund. Refunds are typically processed within 24 hours after the cancellation is confirmed.
If the order has already been processed or shipped, cancellation may no longer be possible. In this case, you may request a return after delivery in accordance with this Return and Refund Policy.
Return Conditions
To be eligible for a return, the item must meet the following requirements:
- The return request must be submitted within 30 days of delivery.
- The item must be unused and in new condition.
- The product must be returned in its original packaging.
- All included hardware, accessories, instructions, and components must be returned.
- The return must be authorized by AMVirtuo before the item is shipped back.
Please ensure that returned items are securely packaged. Items damaged during return shipping because of insufficient or improper packaging may not be eligible for a full refund.
Returns Due to Product Damage, Defects, or Quality Issues
Information Required
If your product arrives damaged or has a suspected defect or quality issue, please contact our support team and provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage, defect, or quality issue
Our team will review the information provided and may request additional details to verify the issue.
Return Shipping and Customs Charges
Once AMVirtuo confirms that the return is caused by shipping damage, a product defect, or a product quality issue, AMVirtuo will cover the authorized return shipping cost.
AMVirtuo will also be responsible for reasonable customs duties, import or export duties, customs clearance fees, and brokerage fees directly resulting from the approved return shipment.
Customers must contact AMVirtuo and follow the return instructions provided before sending the product back. If a customer is required to pay an approved return-related customs charge in advance, a valid receipt or other proof of payment must be provided for reimbursement.
Refund After Inspection
After the returned item is received and inspected, a full refund will be issued if the return is approved. Refunds are typically processed within 48–72 hours after the inspection is completed.
Returns for Customer-Related Reasons
Examples of Customer-Related Returns
Customer-related returns include, but are not limited to:
- Ordering the wrong product
- Selecting an incompatible product
- Failing to verify vehicle fitment before purchasing
- No longer needing the product
- Changing your mind
- Not liking the product
- Refusing delivery
- Any other reason unrelated to shipping damage, a verified product defect, or a confirmed product quality issue
Return Shipping and Customs Charges
For customer-related returns, the customer is responsible for the return shipping cost.
The customer is also responsible for any customs duties, import or export duties, taxes, customs clearance fees, brokerage fees, carrier charges, or other charges resulting from the return.
If return-related customs charges, brokerage fees, carrier fees, or similar costs are billed to AMVirtuo, those charges may be deducted from the customer’s refund.
Return Processing
Once the returned item arrives at our warehouse and passes inspection, the refund will be approved. Please allow up to two weeks for the return to be received, inspected, and processed.
Customs Duties and Return-Related Charges
Returns Caused by Product Issues
If the return is caused by shipping damage, a verified product defect, or a confirmed product quality issue, AMVirtuo will be responsible for reasonable customs duties, import or export duties, customs clearance fees, and brokerage fees directly associated with the authorized return.
Returns Caused by Customer-Related Reasons
If the return is caused by the customer, including ordering the wrong product, selecting an incompatible product, failing to verify vehicle fitment, changing their mind, no longer needing the product, not liking the product, or refusing delivery, the customer will be responsible for all return-related customs duties, taxes, customs clearance fees, brokerage fees, carrier charges, and other applicable charges.
Prior Return Authorization
Customers must contact AMVirtuo and receive return authorization and return instructions before shipping any product back. Unauthorized return shipments or charges incurred without prior approval may not be reimbursed.
This section applies to charges resulting from the return shipment. Any duties, taxes, or fees originally paid when the order was imported or delivered may be subject to the policies of the applicable customs authority, carrier, or government agency and may not be refundable by AMVirtuo.
Installation and Fitment Responsibility
Automotive performance parts, including exhaust headers, catalytic converters, exhaust components, and engine-related parts, may require professional installation and proper vehicle compatibility verification.
Customers are responsible for confirming that the product is compatible with their vehicle before placing an order. This includes verifying the vehicle year, make, model, engine size, drivetrain, emissions requirements, and any other applicable fitment details.
Professional installation is strongly recommended.
Products that have been installed, used, altered, welded, cut, modified, or otherwise changed from their original condition may not be eligible for return.
Non-Returnable Items
For safety and quality reasons, the following items may not be eligible for return:
- Products showing signs of installation or use
- Products damaged during installation
- Products that have been altered, modified, cut, welded, or painted
- Items returned without their original packaging
- Items returned without included hardware, accessories, or components
- Items damaged during return shipping because of improper packaging
- Unauthorized returns sent without prior return approval
- Returns requested more than 30 days after delivery
Refund Processing
Refund Method
All approved refunds will be issued to the original payment method used at checkout.
After a returned item is received and inspected, we will notify you whether the refund has been approved.
Refund Processing Time
Once approved, refunds are typically processed by AMVirtuo within 1–3 business days. The time required for the funds to appear in your account may vary depending on your bank, credit card issuer, payment provider, or payment method.
Possible Deductions
Original shipping charges may not be refundable for customer-related returns unless otherwise required by applicable law.
Any customer-responsible return shipping costs, customs duties, taxes, brokerage fees, customs clearance fees, carrier charges, or other applicable return-related costs billed to AMVirtuo may be deducted from the refund.
How to Start a Return
Contact Our Support Team
To request a return, please contact our support team:
Information to Include
Please include:
- Your order number
- The reason for the return
- A description of the issue
- Photos or videos, if applicable
- Your vehicle year, make, model, and engine information if the return involves fitment
Our support team will review your request and provide the necessary return authorization, return address, and shipping instructions.
Please do not send a product back before receiving return authorization from AMVirtuo.
Our Commitment
At AMVirtuo, we are committed to providing reliable automotive performance parts and responsive customer service.
If you have any questions or concerns about your order, please contact us. Our team will always do its best to assist you and reach a fair resolution.