At AMVirtuo, we want every customer to feel confident when purchasing from us. If something isn’t right, our team will always do our best to help resolve the issue quickly and fairly.
Please review the policy below for details on returns, cancellations, and refunds.
30-Day Return Window
We offer a 30-day return window from the date your order is delivered.
If you are not completely satisfied with your purchase, you may request a return within this period, provided the product meets the return conditions listed below.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
If your cancellation request is received within this timeframe, we will issue a full refund. Refunds are typically processed within 24 hours after confirmation.
If the order has already been processed or shipped after the 24-hour window, cancellation may no longer be possible. In this case, the order may be returned after delivery following our return policy.
Return Conditions
· To be eligible for a return, items must meet the following requirements:
· The return request must be made within 30 days of delivery
· The item must be unused and in new condition
· The product must be returned in its original packaging
· All included hardware, accessories, and components must be returned
Please ensure that returned items are securely packaged. Items damaged during return shipping due to improper packaging may not be eligible for a refund.
Please ensure that returned items are securely packaged. Items damaged during return shipping due to improper packaging may not be eligible for a refund.
Returns Due to Product Quality Issues
If a return is requested due to a product defect or quality issue, please get in touch with our support team and provide:
Your order number
Photos or videos showing the issue
Once our team confirms the issue, AMVirtuo will cover the return shipping cost.
After the returned item is received and inspected, a full refund will be issued. Refunds are typically processed within 48–72 hours after inspection.
Returns for Other Reasons
If a return is requested for reasons such as:
Ordered the wrong product
No longer needed
Changed your mind
Refused delivery
The customer will be responsible for the return shipping cost.
Once the returned item arrives at our warehouse and passes inspection, the refund will be issued. Please allow up to 2 weeks for the return to be processed and the refund to appear.
Installation and Fitment Responsibility
Automotive performance parts, including exhaust headers and engine components, may require professional installation and proper vehicle compatibility verification.
Customers are responsible for ensuring the product is compatible with their vehicle before purchasing.
Products that have been installed, used, or modified may not be eligible for return.
Non-Returnable Items
For safety and quality reasons, the following items may not be eligible for return:
Products that show signs of installation or use
Products that are damaged during installation
Items returned without original packaging or components
Refund Processing
All refunds will be issued to the original payment method used at checkout.
Processing time may vary depending on your payment provider, but refunds are typically completed within a few business days after approval.
How to Start a Return
To request a return, please contact our support team:
support@avomotor.com
Please include:
Your order number
The reason for the return
Photos or videos if applicable
Our support team will guide you through the return process and provide the necessary return instructions.
Our Commitment
At AMVirtuo, we are committed to providing reliable performance parts and excellent customer service.
If you ever have questions or concerns about your order, please reach out to us. Our team will always do our best to help and make things right.
FREE STANDARD SHIPPING TO THE CONTIGUOUS U.S.
30-DAY RETURNS
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